Our Terms and conditions provide clear and comprehensive information about your online/telesales transactions so that you can follow the whole process, from order to delivery. It is important to us that your online/telesales experience meets expectations. You will need to accept our terms and conditions every time you make a purchase. As they may change from time to time, please check the date at the top of the page.
Our contract after you have ordered
If you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you are happy everything is correct and you have submitted an order you’ll be given an order reference number and details of the products (and/or services) you have ordered. You’ll then receive an email headed “Order acknowledgement” recognising receipt of your order. We will then send a further email headed “Order confirmation”. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
If you have placed an order by telephone and you do not have an email address, we will give you the order reference number over the phone and post you a copy of your receipt.
Should we inadvertently publish inaccurate information on the site (for example, the price, description or availability of a product you have ordered), we may have to cancel your order at any time, even if you have received your order confirmation email. In this eventuality you will receive a full refund of any charges already paid.
Prices and payments
All our prices are in UK pounds and are exclusive of VAT. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose. You will see all these in your shopping basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the order confirmation email.
Missing, damaged or incorrect orders
We do everything we can to ensure your order arrives at your door complete and in perfect condition. If you do not receive all of your products at once, please contact us on telephone + 44 (0) 1268 882 110 or email firstname.lastname@example.org. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we are happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used them. Whilst the goods are in your possession you must take reasonable care of them.
There are three ways to refund/cancel your purchase:
- By phoning us on + 44 (0) 1268 882 110 with your order reference number and delivery details to hand
- You may also use the cancellation form found in the Returns and cancellations section of the website but it is not obligatory.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
- If you return your product without proof of purchase
- The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
- The goods were a special order to your specification
See faulty products
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
We, our group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
These terms and conditions only cover the Seaswift Products website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Seaswift Products is a trading name of Seaswift Products Ltd, 231 Church Road, Benfleet, Essex, SS7 4QW, registered in England No. 03294571, VAT No 722 438 252.
Shipping and returns
It is our policy to maintain a good stock holding at all times; however should we have to back-order any of your items for more than 10 days we will contact you.
- Orders will be shipped via our courier’s next day delivery.
- If the items are in stock, orders will be processed and shipped the following working day after receipt of your ecommerce order. Please contact Seaswift Products’ customer service before placing order for time sensitive shipments. All deliveries will need to be signed for on delivery.
All prices are inclusive of VAT at current rate of 20%.
Please contact customer services at Tel + 44 (0) 1268 882 110, Fax + 44 (0) 1268 795 118 or email email@example.com.
We understand that sometimes products need to be returned. It doesn’t matter if your item has developed a fault, is damaged or is no longer required, we can help you out.